Your satisfaction is our highest priority. Custom gear is always tricky, and getting everything perfect on your first try sadly does not always happen. We strive to make your experience with Lightning Wear incredible. Please read below about the Lightning Wear product return policy.
If there is a problem with your order, please do not hesitate to contact us immediately. The longer you wait, the more difficult it is to assist you. Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it.
It must also be in the original packaging. Several types of goods are exempt from being returned. Custom apparel and custom shirts such as screen printed or sublimated garments generally cannot be returned. We also do not accept products that are intimate or sanitary goods.
Be sure to check out our 10 Tips for making your experience with our company a great one. Believe it or not, you can avoid issues just by taking five minutes to read this article on what to expect. Also, we are always here to help through out the design and order stage of your purchase.
Lightning Wear Return Policy
Naturally, we want our customers to love the custom gear that we make for you. Please understand that mistakes do happen. However, we cannot be responsible for incorrectly ordered sizes or colors. These things do happen so please call us if a problem arises and we will do our bests to help within reason.
Additional non-returnable items:
Gift cards Downloadable software products
To complete your return, we require a receipt or proof of purchase. Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you purchased on our site using your Paypal account, please contact paypal.
Next contact your bank. There is often some processing time before a refund posts.
If you have done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: 10580 Metropolitan Avenue Kensington Maryland USA 20895.
To return your product, you should mail your product to: 10580 Metropolitan Avenue Kensington Maryland USA 20895.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.